Shipping policy

We ship worldwide!

Once the payment is confirmed, the order will be processed, and shipment will be automatically initiated.

An email will be issued within 60 hours containing a personalized link and tracking ID. This information allows you to easily track your shipment as it progresses from one location to another at your convenience.

After receiving the email, you can rest assured that your order is on its way and will be delivered to the address you provided as soon as possible, thanks to our trusted shipping partner.

We treat every order with the utmost care and strive to ship out everything as quickly as possible. However, despite our best efforts, some factors are beyond our control. Given the current global situation, there may be delays due to customs. While this is not within our control, we appreciate your patience.

Here is a list of the most frequently asked questions regarding our shipping policy. Please review them, as they should help you find answers to your inquiries promptly.

Note: The fees and delivery times provided in the charts are estimates. The actual fees will be calculated at checkout, and shipping times may vary depending on factors such as location, customs clearance, and other unforeseen circumstances.

Domestic Shipping

When will my order ship?

After completing your order, you can view all the previous orders on your account and monitor the specific order using the provided tracking ID. Immediately your package is shipped you will receive a confirmation email within 24-48 hours.

What are the delivery charges?

We are pleased to offer free shipping on all $60+ orders USA. No matter where you're located, you can enjoy our products without worrying about shipping fees.

How long will delivery take?

Typically, most of our domestic orders arrive within 5–7 business days of the purchase date, according to feedback from our customers. Please note that these are estimated time frames—some packages may arrive sooner, while delays can occur due to internal processing, transitions between shipping centers and other unforeseen factors.

Can I correct or change the delivery address of my order?

Yes, you can change your shipping address within 30 minutes of placing your order by submitting a support ticket. A representative will respond to your request. Once your order has shipped, we are unable to change the shipping address.

Reshipment of Orders Due to Incorrect Address:

We will process your refund in accordance with our Refund Policy. You can place a new order at your convenience on our official website.

Lost or Stolen Packages

WOWMD^® cannot be held responsible for lost or stolen packages that have a confirmed delivery to the address provided in the order. If you believe your package has been misplaced after being confirmed as delivered, please contact USPS or DHL to open a claim. We will verify the delivery to the provided address, including the date of delivery, tracking information, and shipping carrier details, to assist you in completing the claim.

International shipping

All orders will be shipped via DHL, United States Postal Service Priority International, or Express Mail International unless otherwise noted. Tracking numbers will be provided. Please note that tracking information will only be available after the package has been delivered. Shipping rates may vary depending on international locations.

You are responsible for any applicable taxes or duties. We do not collect these fees from you. It is your responsibility to be aware of and comply with your country’s/local policies regarding taxes and duties. Additionally, it is your responsibility to ensure that your country’s Customs Department permits the shipment of our products and to understand any duties or tariffs that may apply upon delivery. We cannot provide a refund for the shipping of any package if it is refused by you or customs due to regulations, taxes, or duties. If customs seizes the order for any reason and does not return it to us, we cannot issue a refund.

If your country of residence is not listed in our drop-down menu, we regret that we cannot ship to your location.

What Are the Shipping Fees or Costs and Times?

Shipping cost is calculated at the time of checkout which depends upon package and country. Typically, most of our international orders generally arrive within 10–18 business days, according to feedback from our customers.

Please note that these are estimated time frames—some packages may arrive sooner, while delays can occur due to internal processing, transitions between shipping centers, customs clearance, and other unforeseen factors.

What Are My Payment Options?

We accept various modes of payment such as PayPal, credit cards(VISA, MASTER, American Express, Discover, etc) also we accept Amazon Pay, Apple Pay, GPay, Shop Pay. Our payment technology system ensures that your payment is secure and protected from third-party accessibility.

What Is Your Return Policy?

We provide a 60-day window to return the single product if purchased from our official website. In case you do not experience your desired results. To view our complete "Refund Policy" please click here. Your satisfaction is of utmost importance hence you should feel free to reach out to our help center.

International customers are responsible for all duties, taxes, and/or tariffs imposed by their respective regulatory agencies.

Will I be responsible for any additional charges like taxes, duties, or customs fees when receiving my international order?

Depending on your country’s customs regulations, additional charges such as taxes, duties, or customs fees may apply during delivery. If these fees are applicable, they will be the responsibility of the customer and are not included in the product price or shipping cost. For most countries, no additional charges are applied beyond what is shown at checkout, but we recommend checking with your local customs office to confirm if any fees might apply to your region.

What if my country doesn’t have additional customs fees?

If your country does not impose any taxes, duties, or customs fees, you will not face any additional charges beyond the product price and shipping cost you paid at checkout.

What happens if I refuse to pay the customs duties or taxes (if applicable)?

If applicable duties or taxes are not paid, the package may be returned to us or held by customs. In such cases, It is the customer's responsibility to return the product to us. WOWMD^® will not be involved in any communication with the customs or courier partner regarding the return. Any return shipping costs or fees incurred will also be the customer's responsibility. A refund will be processed in accordance with our refund policy, provided the product is returned within 60 days from the order date. No refund will be issued if the product is not returned to us within the specified time.